START GUIDE

GETTING STARTED

  1. REGISTER
  2. PREPARE SKYPE
  3. TAKE FREE TRIAL LESSON

1. REGISTER

MEMBERSHIP REGISTRATION

  1. FILL OUT REGISTRATION FORM
    Fill out your information on the registration page and click CONFIRM

    *all data is SSL encrypted
    *Please register your Skype name in your Member's Page after registration
  2. CONFIRM & SEND
    Confirm the information is correct and click SEND.
  3. CONFIRM EMAIL
    Click the confirmation link in the email sent to you.

    Didn’t get an email?
    Check your SPAM box for an email from
    system@zipan.jp
  4. COMPLETE REGISTRATION
    To complete your registration, click the link

1. REGISTER

LOGIN TO MEMBER PAGE

  • LOGIN to your member page "My Zipan"
    Click LOGIN at the upper-right corner of the Zipan homepage and enter your registered email address and password.

    Enter your registered email address, password and click LOGIN

    Can't login?
    Did you click the confirmation link in the email sent to you?
    Are your email address and password correct?

    In certain cases, the browser cache may block login attempts. Try deleting your browser's cache or use another browser to login.

2. PREPARE SKYPE

DOWNLOAD SKYPE & CREATE AN ACCOUNT

Zipan uses Skype to conduct its online lessons.
By connecting our students to their trainers via video, voice, and chat, we can magnify the efficacy of the lessons and provide a more engaging experience.

2. PREPARE SKYPE

CONFIRM PRIVACY SETTINGS

Zipan uses Skype to conduct our online lessons. To ensure you are able to connect with our trainers, please confirm the settings below.

  • 【For Windows OS】Skype privacy settings
    • Default settings may differ depending on your version of Skype
    • Sign in to Skype
    • Click [Profile picture] on the upper-left corner
    • Click [Settings]
    • Click [Your profile] in [Account & Profile]
    • Your profile will appear on the browser
    • Go to [Profile Settings] and check [Appear in search results] in Discoverability
  • 【For Mac OS】Skype privacy settings
    • Default settings may differ depending on your version of Skype
    • Sign in to Skype
    • Click [Profile picture] on the upper-left corner
    • Click [Settings]
    • Click [Your profile] in [Account & Profile]
    • Your profile will appear on the browser
    • Go to [Profile Settings] and check [Appear in search results] in Discoverability

2. PREPARE SKYPE

Register your Skype account with My Zipan

  • Register your Skype account with My Zipan
    Login to your My Zipan and register your Skype account

    You can also register your Skype account from the 「お客様情報設定」 page

    • Please register your Skype Name, NOT the name displayed on under your profile photo.

2. PREPARE SKYPE

Prepare a headset

  • Prepare a headset
    To make your lessons more enjoyable, please consider purchasing a headset with a built-in microphone. If you would like to use video during your lesson, please also consider preparing a webcam.

3. TAKE FREE TRIAL LESSON

Book a lesson

  • Book a lesson
    Login to My Zipan and click the RESERVATION button from the menu on the homepage.

    Select a date and an available OPEN time to book your free trial lesson.

    Confirm your reservation from the HOME page of your My Zipan.
    FAQ
    Q. How quickly can I take a lesson after making a reservation?
    A. You can make a reservation up to 15 minutes prior to taking a lesson.

3. TAKE FREE TRIAL LESSON

Prepare for your trial lesson

  • 15 minutes before your trial lesson
    • Launch Skype
    • Login to your My Zipan
    • Prepare your headset
  • Check your Skype connection
    To check your Skype connection, call [Echo / Sound Test Service]
  • 2 minutes before the lesson
    • The trainer will send you a chat message via Skype
    • Click [ACCEPT]
    • The trainer will call you at your scheduled start time. Please answer the call and enjoy your lesson!

3. TAKE FREE TRIAL LESSON

TRIAL LESSON FLOW

  • Free Trial Lesson Flow
    • Greeting (2 min.)
      Level check (10 min.)
      Feedback (2 min.)
    • Trial lesson (10 min.)
    • Q & A (1 min.)
    FAQ
    Q. I cannot make or receive a call. What could be the problem?
    A. Please confirm the below.
    • Your mic & headset are connected correctly.
    • The volume is not on mute or too low.
    • You are logged into Skype correctly.
    • Your trainer is added to your contact list.
    If you still have trouble, please contact us via the email address below for assistance.
    Zipan Support Team:support@zipan.jp

Satisfied with your TRIAL LESSON?
Join Zipan and UNLOCK YOUR POTENTIAL.